Privacy Policy

Who we are

DX Marketers is a digital marketing agency founded by Muhammad Shaaban. This policy explains how we handle personal information when you browse our website, send an enquiry or engage our services. For privacy questions, contact dxmarketers@gmail.com.

Information you provide

When you submit an enquiry, we collect your name, email, optional phone number, company and website, selected service, budget range and message. Please do not submit payment card information, passwords, health information or other sensitive personal data.

During a client engagement, we may receive business contact details, marketing materials, account access and campaign information. Additional processing arrangements are agreed where we handle data on a client's behalf.

Technical information

Our hosting and security providers may process technical details such as IP address, request times, device and browser information to deliver the website and detect abuse. The enquiry system stores a hashed combination of network information and email for rate limiting rather than storing the raw network address with the enquiry.

How we use information

We use the information you share to respond to enquiries, assess your requirements, prepare proposals and deliver agreed services. We also use limited technical information to maintain security and investigate failures.

• Communicate about a requested service or active engagement
• Maintain records of business correspondence and contractual commitments
• Prevent spam, fraud and misuse of the website
• Comply with applicable legal obligations

Lawful grounds and marketing

Where applicable, processing relies on steps requested before a contract, performance of a contract, legitimate interests in operating a secure business, legal obligations or your consent. Submitting an enquiry does not subscribe you to a marketing mailing list. Any future marketing subscription will require an appropriate permission and a way to unsubscribe.

Service providers and international processing

The website and enquiry storage use Lovable Cloud and associated hosting infrastructure. Providers process information only as needed to supply their services. Information may be processed in countries different from yours; applicable contractual and legal safeguards govern these transfers.

WhatsApp, Instagram, Facebook, TikTok and YouTube links lead to external services with their own privacy policies. We do not control how those providers process information once you visit them. We do not sell personal information.

Retention and security

Enquiries are retained only for as long as needed to follow up, maintain relevant business records and satisfy applicable legal requirements. You may request deletion of an enquiry when it is no longer required. Contractual and financial records may require longer retention.

We restrict access to enquiry records and use encrypted connections. No online system can guarantee absolute security; avoid sharing unnecessary confidential information through public forms.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete or restrict use of your information, object to certain processing, request portability or withdraw consent. Contact dxmarketers@gmail.com to make a request. We may need reasonable verification of your identity and may retain information where the law requires it.

You may also complain to the relevant data protection authority. This website is intended for business users and is not directed at children; please contact us if a child has submitted personal information.

Changes to this policy

We may update this policy when our practices or services change. The updated policy will be posted here with its effective date. Material changes will be communicated where required.