Online Reputation Management
Reputation management helps you understand and improve what people find when they search for your brand, including reviews, mentions and search results.
Who it is for
- — Local and service businesses
- — Executives and founders
- — Brands with negative search results
- — Companies scaling customer volume
Problems it solves
- — Negative reviews dominating perception
- — No system for collecting reviews
- — Unmonitored brand mentions
- — Weak branded search results
Benefits
- — A more accurate public image
- — Higher trust from prospects
- — Faster response to issues
- — A steady flow of genuine reviews
Deliverables
- — Reputation audit
- — Review generation system
- — Response guidelines
- — Brand monitoring setup
- — Branded search content plan
- — Monthly reputation report
Strategy
We focus on ethical, sustainable methods: genuine reviews, professional responses and positive owned content.
Timeline
Setup in 2–3 weeks; improvement over 3–6 months.
From discovery to measurable decisions.
- 01
Discovery
We learn your business model, margins, customers, competitors and the outcome you actually need.
- 02
Audit
We review current channels, tracking, website and assets to find what is working and what is leaking.
- 03
Strategy
We define priorities, channels, budgets, KPIs and a written roadmap you can hold us to.
- 04
Setup
Tracking, accounts, assets and workflows are configured correctly before anything is scaled.
- 05
Execution
Campaigns, content, pages and optimisations are delivered on an agreed cadence.
- 06
Optimisation
We test, measure and refine based on real data rather than assumptions.
- 07
Reporting
Clear reports in plain language: what happened, why, and what we are doing next.
Starting packages
Choose a baseline that fits your stage. We confirm the scope and deliverables before any commitment.
Starter
$2,500/mo
Monthly retainer
Focused support for one priority goal and a clearly defined service scope.
- 1 brand monitoring programme
- Review-response playbook
- Monthly reputation summary
Growth
$5,000/mo
Monthly retainer
Expanded production, testing and implementation around an agreed roadmap.
- Up to 3 brand / location profiles
- Weekday review monitoring
- Issue escalation guidance
Advanced
$10,000/mo
Monthly retainer
Broader programmes for competitive markets or complex requirements.
- Up to 6 brand / location profiles
- Sentiment & recovery planning
- Response workshops
Enterprise
Custom
Monthly retainer
Custom programmes for complex organisations and multi-market requirements.
- Custom profile portfolio
- Reputation & escalation governance
- Agreed monitoring coverage
Production allowances are planning baselines, not outcome guarantees. Filming, creator fees, media spend, software licences, specialist research and custom development are excluded unless specified. Video edits use client-supplied footage. Tests depend on sufficient traffic and implementation access.
Final pricing depends on scope, complexity, channels, deliverables, campaign requirements, integrations, timeline, and ongoing support.
Advertising spend is separate from management fees.
All rates are in USD. Taxes and third-party tools, where applicable, are agreed separately.
Frequently asked questions
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Let's build your next stage of growth.
Book a free consultation. We'll review your current marketing and give you honest recommendations — no obligation.
Or email dxmarketers@gmail.com